In order to respond to reviews, you’ll need to claim each of your review pages first, Below are the main review platforms and how to claim your pages for each site.
Google My Business
Google your business to first see if your page has been claimed already. The Google results should show your business on the right hand side of the search results. If your business is not claimed, you’ll see a clickable link that says “Is this your business?”
If your page has not been claimed and you see this message, click on the link and follow the steps to claim your business page. You will need to login to your Google account (or create one) and Google will need to verify your business listing with either a mailed postcard, phone call, or email.
If your page has been claimed and you cannot remember the email, you can find a bit more information by going to https://www.google.com/business/ and logging into your Google account. Click “Add Location” and search for your business. When you click on the business, if it is already claimed, you’ll see a message that says “Your page has already been claimed by 21…….@gmail.com.” This email will only show the first two letters of the email address and everything after the @ sign to help jog your memory on the Google account login. You may request access from the person who claimed it as well by clicking “Request Access” and following the prompts.
Go to Yelp for Business Owners and login in to your account. On the left side of the screen, at the bottom, you’ll see “Add a Location.” Search for your location and click the “Claim Location” link to the right of your location. Follow the prompts to claim your location, which usually requires a phone call to your business or email and Yelp provided code to verify the listing.
Login to your TripAdvisor account. If you don’t have one, you’ll need to register a new account before you can claim your listing. Search for your listing and click the “Unclaimed” text to the right of your business name. Follow the prompts to claim your business, which usually requires a phone call to your business to verify the listing.