Yelp is a great tool for businesses, as it’s yet another point of contact with your customers, providing ways to enhance the customer service experience and add useful content.
If you utilize other social media and review sites for your business – like Facebook, Google My Business, etc. – then it’s time to jump on and create a Yelp for Business Owners profile as well. In fact, Yelp has approx. 139 million unique users each month, so without a profile, you are missing a great opportunity to interact with your customers.
Already Have a Yelp for Business Owners Profile?
Great! Then you’re going to love this new tool Yelp has unveiled! Businesses can now manage all users to their business profile from one login. No need to share your login with anyone in the company who needs to edit; you have the power to add/remove users to the account, creating a more streamlined experience for all involved.
What Can the Users Do In the Account?
The users you add to the account act just as an admin with the ability to respond to reviews and other messages customers post, upload photos and content to your page, add/remove users, and update payment information in the account. You can have up to 15 unique users on the account and any business with fewer than 10 locations can get this setup with a few clicks in their Yelp for Business Owners profile. An email will be sent to you each time a change is made, so that it’s easy to see what other users are doing in your account.
How Do I Invite Others to Manage My Yelp for Business Owners Profile?
1. First, go to your Account Settings.
2. Click User Management. (If you don’t see this, then visit this page for reference.)
3. Select Invite a User.
4. Add a Job Title for the user you are adding.
5. Provide the email address where you want the invite to be sent.
6. Grant access to the business locations that user can edit.
7. Send your invite!