We RESPOND in your voice... to Your Customers
Just a few years ago, a local business was at the mercy of “word-of-mouth”. Your only option was to provide the best possible quality in hopes that people would spread the good news. These days, a local business must not only ensure quality more ever than before, but promote it. Word-of-mouth is now just a click away while 72% of consumers trust online reviews as much as personal recommendations.
As a local business, if you’re taking a step forward to MONITOR online mentions and reviews, you are already ahead of the game. But what are you doing with that information? Stats show that 80% of consumers will change their mind about purchasing from a local business after reading a negative review, while 87% said a positive review reinforced their decision to purchase.
An unaddressed negative review is a rotting deterrence to your potential customers. But a negative review that has been addressed by the business owner with an attempt to resolve the issue shows potential customers that you are human and mistakes happen in any business, but that you are concerned about the satisfaction of your customer. This will set you apart from your competitors.
Our MONITOR program alerts you, the business owner, with all online mentions of your business. You have the opportunity to respond to negative mentions and spread the good word by promoting positive mentions throughout the web. And better yet, with our RESPOND program we do it all for you! We are notified of your mentions, and we respond quickly and effectively on your behalf to negative reviews about your business, while promoting all positive mentions to Facebook, Twitter and your blog or website.
Put your business above the rest by showing your existing and potential customers that their opinion counts… both good and bad.
Contact us for Online Reputation Management in Dallas today!
Local Online Review Management
- Reputation Monitoring
- Review & Social Alerts
- HUMAN RESPONSES TO NEGATIVE AND POSITIVE REVIEWS
- Competition Monitoring
- Local SEO Setup on Google, Bing, Yahoo!, Yelp, and more
- Business Profile Normalization & Syndication
- Social Account Setup on Facebook, Twitter, Yelp, and Foursquare
- Visibility Reporting & Dashboards